This is a mandatory course for every BookMyService Partner, regardless of whether they are an electrician, plumber, AC technician, carpenter, etc.

This course consists of the following modules:

• Customer First – BookMyService Philosophy
• Understanding Customer Expectations
• Professional Communication
• Greeting & Introducing Yourself
• Punctuality & Time Commitment
• Respecting Customer Privacy & Property
• Personal Hygiene & Professional Appearance
• Shoe Covers & Workplace Cleanliness
• Explaining the Problem Clearly
• Explaining the Work Before Starting
• Transparent Pricing & Customer Approval
• Handling Customer Questions
• Handling Difficult Customers
• Complaint Handling & Escalation
• Obtaining Customer Approval Before Additional Work
• Before & After Work Documentation
• Service Completion & Customer Confirmation
• Requesting Customer Feedback Professionally